Danielle O’Neill

Business Banking Manager, NAB

Danielle is currently working as a Business Banking Manager for the National Australia Bank. In her current role she is responsible for managing a portfolio of Business clients looking after both their business and personal banking needs. Danielle has been working for the NAB for almost five years, starting her journey as an Industry Scholar working for the company while completing her degree. She studied a Bachelor of Business with a double major in Management and HR at the University of Newcastle and graduated in 2014. Whilst at Uni Danielle also juggled a few part-time jobs at Big W, a local bowling club, and work for a local finance broker. In her spare time Danielle likes to travel overseas, wine and dine, exercise (more of a routine than a hobby these days), and relax with family and friends.

1. How do you manage your work life balance?

 Having recently been promoted to management, the topic of work life balance has become even more important to me. With access to emails on my work phone and remote access, it is going to be a challenge to maintain a healthy balance between my work and personal life. I do however plan to take advantage of the banks flexible work options, and work from home from time to time in support of a better balance. I also have a workout routine 4 days a week which includes a mixture of gym, classes and boot camp which really helps to clear my mind. I also keep my weekends free for me time to try and establish a healthy balance.

2. What 3 words best describe you?

I would have to say; Ambitious, Organised and Determined!

3. Where do you see your industry heading and how have you positioned yourself to benefit from these changes?

The Finance industry is ever-changing, and has undergone some considerable changes particularly of late with the Royal Commission currently underway. The industry is heavily regulated by APRA and associated governing bodies which have a considerable influence on what we do day-to-day, and the way we interact with our clients. The best way to cope with the vastly evolving finance industry is to be open and willing to accept change. After all, ‘The only constant is change’ (Thanks for your wise words Heraclitus).

4. What characteristics do you think an individual needs to be successful in your profession (or in general)?

I think the following characteristics are extremely important in general, but also within the finance industry and they really resonate with me;

  • Communication- This is absolutely key! Every day we liaise with stakeholders both internally and externally to the business, and so it is very important to maintain strong and clear lines of communication to avoid confusion and misunderstanding.
  • Organisation- I am a huge advocate of organisation. It can be very easy to become reactive in such a fast paced industry with lots of noise both inside and outside the business, and so organisation is key to staying on track.
  • Resilience- A very important characteristic, particularly when things don’t go to plan…and we all know that unfortunately most things don’t go to plan! Being able to navigate challenges and face into difficult conversations and situations and come out the other end stronger is imperative.

5. Do you have a life motto/mantra that keeps you going?

I am big on quotes, mottos and motivation mantra’s, and use them all the time to both gain inspiration and also provide inspiration to others. I could create a list a mile long, but a couple of my favourites at the moment are;

  • ‘You are exactly where you need to be, trust the process, trust yourself’
  • ‘The best is yet to come’
  • ‘No matter how you feel, dress up, show up and never give up’
  • ‘You didn’t wake up today to be mediocre’
  • ‘You got this’

I also love scrolling through Pinterest to add new quotes/mantra’s to my collection!